# General Terms & Conditions of Sale

Last updated: April 2026 · Version 1

Note: The Portuguese version at /termos.html is the legally binding version. This English translation is provided for convenience only. In case of discrepancy, the Portuguese text prevails.

## Article 1 — Purpose

These General Terms & Conditions of Sale (hereafter "GTC") govern the commercial relationship between Milpat Portugal, Unipessoal Lda., with head office at Travessa da Veiga do Leça 72, 4825-243 Lamelas, Portugal, VAT number 514383968 (hereafter "Milpat") and its professional clients (hereafter "Client") regarding the sale of merchandising products and the provision of in-store intervention services.

## Article 2 — Applicability

Any product order or intervention request implies the full and unreserved acceptance of these GTC by the Client. These GTC prevail over any purchasing conditions of the Client, unless otherwise agreed in writing. In case of contradiction between these GTC and negotiated particular conditions, the latter prevail.

## Article 3 — Products and services

Milpat markets the following products and services:

- Standard and Multiservice patented gondola sliding plates.
- Cavaliers, lifting bars, complete kits (S01, S02, M01, M02).
- Storage cases, accessories and spare parts.
- In-store intervention services: assembly, gondola relocation, shelf restocking, reimplantation, disassembly.

## Article 4 — Orders

Every order must be placed in writing (email, purchase order or Milpat digital platform). Orders are confirmed by Milpat within 48 business hours. The confirmation formalises the sales contract. Subsequent modifications are only accepted by written agreement between both parties, within 48 hours of the initial confirmation.

## Article 5 — Prices

Prices listed on Milpat quotes are expressed in euros, excluding VAT. VAT at the legal rate in force (currently 23% in mainland Portugal) is added separately on invoicing.

List prices applicable are:

- Standard plate: €80 per unit — Multiservice plate: €99 per unit.
- Cavalier: €13 per unit. Lifting bar: €155 per unit.
- Intervention service: two pricing tiers by team profile. Standard team (gondola assembler · grocery retail): €290 fixed fee per store + €550 excl. VAT per team/day (2 technicians). Premium team (finishing technician · joinery): €450 fixed fee per store + €850 excl. VAT per team/day (2 technicians).

Volume discounts are applied according to the official Milpat grid, from 2% to 9% depending on the quantities ordered. Special offers must be explicitly stated on the quote.

## Article 6 — Invoicing and payment

Invoicing: Milpat issues invoices on the date of product delivery or on the date of intervention (or monthly, depending on contract).

Payment terms: Net 30 days from the invoice issue date. For first-time clients, 50% upfront on order confirmation, 50% at standard terms.

Methods: bank transfer (preferred), card or cheque. IBAN details appear on the invoice.

## Article 7 — Late payment penalties

In case of late payment, and without prejudice to other legal actions, Milpat reserves the right to apply:

- Default interest at the legal rate in force (Decree-Law No. 62/2013).
- A fixed compensation of €40 per overdue invoice (recovery costs).
- Suspension of new orders or services until the delay is settled.
- After 3 reminders (D+7, D+15, D+30), registration on the payment incidents list and possible legal action.

## Article 8 — Product delivery

Delivery times: 5 business days ex-France for all orders. Small quantities (< 48 plates) shipped within the same timeframe.

Shipping: billed at cost, according to Milpat transport schedule (consult quote). Wooden box packaging: €60 (S01/M01 kit) or €70 (S02/M02 kit). Transport risks transferred to the Client upon exit from the Milpat warehouse.

## Article 9 — Intervention services execution

Typical scheduling lead time: 5 to 7 business days for a single store, 2 to 3 weeks for multi-store operations. Emergencies (< 72h) handled case by case with surcharge. Intervention hours: store opening hours or closing hours as agreed with the Client.

Milpat commits to:

- Deploy trained, equipped and identified teams.
- Respect the point of sale's safety procedures.
- Deliver a before/after photo report the day following the intervention.
- Maintain professional liability insurance covering up to €1.5M per claim.

## Article 10 — Intervention cancellation

By the Client:

- Cancellation > 72h in advance: no penalty.
- Cancellation between 72h and 24h in advance: 50% of the store fixed fee invoiced.
- Cancellation < 24h in advance: 100% of the store fixed fee invoiced + team/day if already dispatched.

By Milpat: in case of force majeure (team illness, vehicle breakdown, etc.), immediate notice to Client and rescheduling at no cost, within a maximum of 72h.

## Article 11 — Product warranties

Milpat plates benefit from a 2-year warranty against any manufacturing defect, starting from the delivery date. The warranty does not cover:

- Damage resulting from non-compliant use per the manual.
- Modifications or repairs by unauthorised third parties.
- Normal wear or loads exceeding the specified limit.

In case of covered defect, Milpat will replace the part or issue a credit note, at its choice, within 30 days of receiving the substantiated claim.

## Article 12 — Liability

Milpat's liability is limited to the amount invoiced for the product or service at stake, except in case of gross negligence or wilful misconduct. Milpat is not liable for indirect damages (loss of sales, image damage, etc.). Direct material damages during an intervention are covered by the professional insurance up to €1.5M.

## Article 13 — Data protection (GDPR)

Milpat complies with the General Data Protection Regulation (EU 2016/679). Client data is processed for contract execution, invoicing and commercial relationship. The Client may exercise their rights (access, rectification, deletion, objection) by email to gdpr@milpat.pt. Data is retained for the legal period (10 years for invoicing). See full Privacy Policy.

## Article 14 — Confidentiality

Both parties commit to treating as confidential all commercial, technical or strategic information exchanged in the relationship. This obligation persists for 3 years after the end of the contract. Milpat may mention the Client as a commercial reference unless written objection.

## Article 15 — Applicable law and jurisdiction

These GTC are governed by Portuguese law. Any dispute not resolved amicably will be submitted to the Lisbon judicial district, with express waiver of any other jurisdiction.

## Article 16 — Final provisions

The nullity or inapplicability of a clause does not affect the validity of the remaining clauses. The non-application of a right by Milpat does not constitute a waiver of that right. These GTC may be updated with 60 days' prior notice.

Milpat Portugal, Unipessoal Lda.
Travessa da Veiga do Leça 72, 4825-243 Lamelas, Portugal — VAT 514383968
Email: comercial@milpat.pt — Web: milpat.pt

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